How to Change SRD Phone Number? Step By Step Guide

Changing your phone number for your SASSA grant is not as stressful or difficult as you might think. Your South African ID and phone number are key for accessing and receiving updates about your SRD and other social grants. Without these two key details, your grant process can not function properly. 

If you have lost your phone or SIM card, stay calm, there is a solution for you. The Good news is that you can easily update your phone number by following our  simple and user-friendly guide.

But Before you continue, hold on; there is something important you need to do. Make sure to inform SASSA representatives or report about the stolen phone and SIM card to SASSA immediately. This will help prevent important messages or grant-related notifications from being sent to your old number 

(A complete step-by-step guide for reporting is provided below )

In this easy-to-follow guide, you will discover all the official methods to change and update your phone number, so you can stay informed about your SASSA status, payment dates and any new updates.

There is no room for error when it comes to your grant access and security. Keep your personal information updated to stay informed. 

Different Methods To Update Your Phone Number 

SASSA offers several easy methods to change your phone number. Feel free to choose the one that suits you best. Below is a list of the available options click on your preferred method to get started 

• Change your phone number through the official website 
• Change your phone number without using your application ID 
• Change your phone number using the application ID
• Update your  phone number by sending an email to SASSA officials 
• Contact the SASSA call center to Change your phone number directly 
• Visit the nearest SASSA office to Change your  phone number in person 

Each method is straightforward and explained by an easy step by step guide. Choose what works best for you and keep your grant information up to date with ease. 

How Can I Change My Phone Number Through The SASSA Official Website?

If you want to update your phone number, follow these simple steps 

1. Visit the official SASSA SRD website 
2. Scroll down and find the section title “How do I change my contact details?”
3. A new screen will appear
4. Click on the section that says, “Click here to change your contact details.”
5. Input your South African ID and Application ID to log in to your account. 
6. Enter your email address and the new phone number you want to use.
7. Click on the Submit button.
8. Now, choose the reason why you are changing your phone number 
9. An OTP will be sent to your new number.
10. Enter the OTP in the required field to verify. 
11. Click Submit to update your phone number. 

Once submitted, your new phone number will be registered with SASSA and you will start receiving all updates and notifications on it. 

How Can I Change My Phone Number Without An Application ID?

If you’ve forgotten your Application ID, don’t worry, no need to stress. You can still change your phone number by following these simple steps. 

Steps To Find Your Application ID 

• Visit the SASSA website https://srd-sassa.org.za
• On the top of the homepage, you will find the SRD SASSA Status Check tool. 
• Input your South African ID and old phone number into the given field. 
• Click on the Check Status button. 
• Your application ID will appear in the first line of your status result.
• Your Application ID will appear in the first line of your status result.

By following these easy steps, you will quickly gain your Application ID. 

Now you have your Application ID, you can easily update your phone number by following the steps mentioned below. 

How Can I Change My Phone Number Using An Application ID?

If you want to update your phone number and you have application ID, follow this quick guide to update your phone number

1. Visit the SASSA official website https://srd.sassa.gov.za/. 
2. Scroll down and find the section title “How do i change my contact information”? 
3. Then click on the yellow bar action that says ”Click here to change your phone number“.
4. Enter your Application ID and click on the Submit button. 
5. Provide your updated contact details. 
6. Your phone number.
7. Your email address (if required).
8. Select or type a reason why you want to update your phone number. 
9. Then, you will receive an OTP on your new phone number.
10. Type the OTP you have  received in the required field. 
11. Click on the Submit button. 

Once submitted, you will start receiving updates on payment dates and other SASSA messages on your newly updated phone number. 

Can I Change My  Phone Number By Sending An Email To SASSA?

If you are unable to update your phone number online, you are not stuck. You can still change your phone number by sending an email to SASSA. Just follow these simple steps

1. Open your email account, Gmail, yahoo or any other service that  you prefer. 
2. In the “to” field, enter the official SASSA email address srd@sassa.gov.za   grantenquiries@sassa.gov.za.
3. Write an email request to Change your SRD Phone Number. 
4. In your email, clearly mention the following details. 
5. Your full name. 
6. South African ID. 
7. Old phone number. 
8. New phone number. 
9. Reason for changing the number. 
10. You can also attach a scanned copy or photo of your South African ID for verification.  
11. Double-check all the details and click on the Send button. 
12. SASSA will review and respond to you with a confirmation or further instructions. 
13. This process may take a few working days, so be patient while waiting for a response. 

Note: Keep checking your inbox or spam folder regularly so you don’t miss any reply from SASSA.

How Can I Change My  Phone Number Via The SASSA Call Center?

If you don’t have access to the internet or your application ID, no worries at all, SASSA offers another easy method to update your phone number by calling their official call center. You can speak directly with a SASSA representative who will help you in updating your contact details. 

Here’s  how you can do it 

• Dial the SASSA  Call Center at  0800 60 10 11 from your phone. 
• SASSA representative will respond; speak to them that you want to update your SRD grant phone number. 
• For security reasons, the agent will ask for you to verify your identity. 
• Your Full Name. 
• Your South African ID Number. 
• Your Old phone number. 
• Or other details to confirm your identity or verification. 
• Once your identity is verified, provide the new number you want to use. 
• The agent will update your details in the system. 

Once the update is successful, you will receive a confirmation SMS on your new number. Stay informed about the SASSA update on your new number so you never miss anything important. 

Note:

• Call in the official  working hours, which are 8:00 AM to 5 PM from Monday to Friday 
• Make sure your new number is active or must be registered in your name so that you can receive the confirmation SMS. 

Visit SASSA Office To Change SRD Phone Number (Step-by-Step)?

If you are having issues and find it difficult to update your phone number online, stay calm, there is still a simple solution. You can visit your nearest SASSA office to update your phone number in person. This method is especially helpful for those who are unfamiliar with web sites or digital technology and prefer face to face interaction for peace of mind. 

Follow these easy steps: 

1. First find the nearest SASSA office near you. you can also search online or ask someone for office direction. 
2. Bring the required document with you to avoid any delays or issues. 
3. Your South African ID. 
4. Your Old phone number (if you don’t remember it).
5. Proof of address. 
6. Your new mobile number, registered in your name (make sure the SIM is active).
7. Inform the staff you need to update your phone number for the SRD grant. 
8. They will give you a form to fill out. 
9. Fill the form with accurate and up-to-date information.
10. Double-check the details and Submit the form. 
11. SASSA official will verify your identity and update your phone number in their system. 
12. Once the update is successful, you will receive a confirmation SMS on your new phone number. 

NOTE:

• Visit the office during office working hours from Monday to Friday between 8:00 AM To 5:00 PM.
• Try to go early in the day to avoid long queues and heavy crowds.

Reasons Why You Might Need To Change Your Phone Number 

There can be several reasons why you need to update your phone number linked to your SASSA SRD grant.  

• Lost or stolen SIM or phone: If your SIM phone has been stolen or lost,  it is important to update your number to continue receiving updates and payment dates securely.
• SIM Card No Longer Active: Sometimes older SIM cards become inactive due to a long period of nonusage or due to network-related issues. In such cases, updating your active number is necessary,
• Switch to a new Network Provider: If you change your mobile service provider, you may need to register a new number with SASSA to ensure continued communication with a new one. 
• Incorrect Number Submitted: You might have entered the incorrect number during your application by mistake. 
• Number Belongs to Someone Else: In some cases, another person may have applied on your behalf using their phone number. Now, you want to update it to your number for direct access.
• Security concern: If you feel your old number has been shared publicly or is no longer secure, updating it helps you to protect your SRD account and other personal data stays safe.

Things / Documents You Need To Change The Phone Number 

To successfully update your phone number with SASSA, make sure you have the following documents and information ready:

1. Your South African ID number. 
2. Your Application ID (the 6-digit number issued by SASSA when applying for the grant).
3. Your Old phone number. 
4. Your New phone number (Ensure your new SIM is active and registered in your name).
5. Signed affidavit (sometimes required).
6. Proof of address (not necessary but needed when you visit the SASSA office in person to update your phone number).

How To Report A Stolen Phone And SIM To SASSA?

If your phone and SIM card have been stolen, it is important to inform SASSA immediately. This will help protect your SRD GRANT from unauthorized access and misuse. 

Here is how you can safely report a stolen phone or SIM to SASSA: 

1. Visit the SASSA SRD website or go directly to this secure link: https://srd.sassa.gov.za/sc19/auth.
2. Input your South African ID in the given field. 
3. Once you enter, the system will ask whether your cell phone number was changed without permission. 
4. You will see questions with two options: Yes or No. 
5. Tap on Yes to confirm that your phone number was changed without your knowledge. 
6. A confirmation will appear stating, “Your report regarding the unauthorized change of your cellphone number has been successfully submitted to SASSA”.

Why Is Reporting So Important?

• Help you to secure your SRD grant. 
• Ensure your payments and notifications reach you only. 
• Protect your grant from unauthorized access. 
• SASSA officials warn: If you have lost your cell phone number, report it to SASSA immediately. 

Necessary Precautions While Changing Your Phone Number 

1. Interact directly with the SASSA website and helpline; don’t trust links and third-party. 
2. Ensure your new phone number is active and working so you can easily receive OTP and confirmation messages.
3. Enter your new phone number accurately; even a small mistake, like using a number registered under someone else’s name, may lead to your SRD grant being declined.
4. Please do not attempt to use a number from another country; it must be a South African-registered number.
5. Before submitting your request, double-check all the information you have entered for accuracy.
6. Keep your South African ID, Application ID, and new phone number nearby; SASSA may ask for these to verify your identity.

FAQs