How to Change SRD Phone Number? Step By Step Guide

If you’ve lost your phone or updated to a new SIM card, it’s essential to update your SRD phone number in your Sassa application. This step ensures that you can receive the OTP code needed for checking your SRD balance, status, or reapplying for the grant.

Updating Your SRD Phone Number
This guide will walk you through the steps to update your phone number on your SRD account easily.

How to Easily Change Your Sassa SRD Phone Number Online?

To update your SRD phone number easily, follow these steps:

1. Open a web browser and go to the SRD website.
2. Find the section titled “SASSA SRD grant contact details”.
3. Enter your ID number and application ID (If you don’t know your application ID, check the guide below).
4. Fill in your email address and the new phone number you’d like to use.
5. Choose the reason for changing your number—such as lost or stolen.
6. Sassa will send an OTP to verify your new number. Enter the OTP to confirm.
7. Submit all your information, and you’re done!

Your new number is now linked to your SRD grant, and you’ll receive all updates on this number going forward.

Update Your Sassa Phone Number at the Sassa Office

To update your SRD (Social Relief of Distress) phone number in person at a Sassa office, follow these detailed steps:

1. Find a Nearby Sassa Office:
   Begin by locating the closest Sassa (South African Social Security Agency) office in your area. You can do this by checking the official Sassa website, which provides a directory of office locations, or by calling their helpline. The helpline staff can also give directions or suggest the best times to visit.
2. Gather the Necessary Documents:
   Ensure you have all the required documents ready to take with you. This includes your South African ID or any other valid form of identification and any paperwork related to your SRD grant, such as your application or grant confirmation documents. These documents will help confirm your eligibility and expedite the process.
3. Visit the Sassa Office:
   Go to the Sassa office during its official business hours. It’s recommended to arrive early, as Sassa offices can often be busy. Arriving ahead of time may help reduce your wait and give you a better chance of being assisted quickly.
4. Speak to a Sassa Official:
   Once you are at the office, approach a Sassa representative or official and explain that you’re there to update your phone number linked to your SRD account. The staff member will guide you on the specific steps, provide any forms required, and answer any questions you may have.
5. Fill Out the Required Forms:
   Complete all necessary forms as directed by the official. Be sure to carefully review the information you provide, especially your new phone number and personal details, to avoid any delays caused by errors or incomplete forms.
6. Identity Verification Process:
   Sassa may require additional steps to verify your identity. This could include presenting your ID for verification and answering security questions related to your SRD account. This step ensures the security of your account and prevents unauthorized changes.
7. Confirm the Update with the Official:
   Once your new phone number is updated in the system, confirm with the Sassa official that the change has been successful. This final check ensures there were no issues, and your new number is now linked to your SRD account.
8. Receive a Confirmation Notice:
   Sassa will notify you once the phone number update is complete. They may also provide additional instructions on how to access your SRD account using the updated number. Make sure to keep any documents or receipts they give you for future reference.

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