SASSA e-KYC Pending Status

If you have applied for SASSA SRD R370 grant and your status shows e-KYC Pending after checking. It means that your application is not verified and is still in process. Let’s dig in to find out what this status means, why it happens and how to fix it.

What Does eKYC Pending Status Means?

eKYC stands for Electronic Know Your Customer, It is a verification process in which SASSA checks the identity, phone number and other personal details of the beneficiary with the Home Affairs. This process is essential to make sure that you are the right person or needy person for grant.

If your status is eKYC Pending. It means that SASSA has received your application. In simple words your application is submitted successfully. But the department is still verifying your record. Moreover, sometimes the system needs some extra verification which can include biometrics, face scan and more. It can also occur when the online eKYC verification process has not been completed properly by the applicant.

Why Is eKYC Still Pending?

The still pending status has reasons. The reasons can be:

• The applicant has not completed the verification process. It happens when the applicant has not visited the link sent by SASSA or the process has failed.
• In May 2025, the department introduced a biometric process in which applicants are required to do a biometric verification to stop fraud. It can be a reason that the applicant has not undergone the process.
• In some cases the Home Affairs has paused the eKYC system for updates or investigations or they put the system offline temporarily. It can cause a delay.
• If your South African ID or your phone number is not found in the records of the system then application can be on hold.

How Long eKYC Pending Process Takes For Completeion?

The verification process normally takes 7 to 21 working days to complete. However in some cases it can take more than 21 days.

Time Durations:

1. The standard process takes 7 to 21 days working days to complete without any issues.
2. It can take upto one month if there are too many applications. It can also take time due to technical issues in the SASSA system or at the Department of Home Affairs.
3. If the applicant record is not found on Home Affair’s record or extra verification is needed by the SASSA department then process can take upto 1 to 2 months.

Note: SASSA cannot process the application until the eKYC pending status is cleared.

Why eKYC Pending Status Takes To Much Time?

There are several reasons why your eKYC pending status is taking too much time than standard time peroid. Some of them are:

1. There are lot applications in the system at the same time. The verification process becomes slow.
2. If your South African ID, permit, name, date of birth, or other details are not found in Home Affair’s record. Then the system puts your application in manual review which usually takes time.
3. The banks can delay the process time to verify your details if your recently open an new bank account or your account is inactive for a while.
4. If there is a technical issue in the sytem or system is temporarily offline.

How To Fix This Status?

This status can be fixed by following simple steps:

Check your eKYC Status

• Go to the official website: https://srd.sassa.gov.za/sc19/ekyc/status.
• Search for eKYC status check.
• Now enter your ID and phone number.
• Now click on Request an OTP.
• Complete the verification if the system asks for it.

Visit SASSA office

If the system is not working or temporarily offline then:

• Go to your nearest SASSA office.
• Bring your South African ID and mobile phone.
• Ask for help with biometric eKYC verification.

Keep checking your status

Regularly check your status by:

• Visiting the official website.
• Using Whatsapp.
• By using USSD code.
• Call on their official number.
• By using Moya App.
• By visiting the nearest SASSA office.

Important Tips

SASSA department will never asks you for:

• Banking PIN
• Passwords
• Payment to fix your status and more.

Common Mistakes To Avoid

In order to complete your verification in time then you should have to avoid the following mistakes.:

1. Name Spelling Mistake: Make sure to write the correct spelling of your name in the application form. If you write your name with even a single spelling mistake you can face issues.
2. Using a Different Phone Number: The phone number you register with SASSA must be on your name and is linked with your ID.
3. Incorrect Bank Details: If you eneter someone’s bank details or you are enetring the wrong account number then this can cause delay in your verification.
4. Unregistered SIM Cards: Always ensure that your mobile number is registered. But, if your phone number is not registered, the there might a problem contacting you for an update.
5. Applying Multiple Times: If you multiple time for the grant then there is a confusion when verifiying your details with Home Affair’s. It can cause a real trouble for you.

Frequently Ask Questions