SASSA Appeal Online for SRD R370 Grant Declined

SASSA Appeal Online for SRD R370 Grant Declined

Why was your grant application declined? Stay calm; help is available. If your grant application was rejected and you believe it was a mistake, don’t worry. If you meet the eligibility criteria, it might be an error on the SASSA part. 

No need to stress, there is a solution. You can submit an appeal to SASSA for a reconsideration of your grant. Below is a simple, step-by-step guide to help you appeal and get your SRD R370 grant back on track. 

How Can I Submit An Appeal Online From SASSA? 

If your SASSA SRD R370 grant application was declined, let’s sort it out together. You can appeal the decision online. 

Here is a simple step-by-step guide to help you submit your appeal: 

  • Visit the official SASSA website https://srd.sassa.gov.za/appeals/appeal
  • Find the section labelled as the ”appeal” button and click on it. 
  • A new page will open on the screen. 
  • Enter your South African ID and Phone Number you used in your grant application. 
  • Tap on the Send PIN button. 
  • You will receive an OTP on your register number. 
  • Enter the OTP code to access the appeal dashboard. 
  • Select the month for which you want to submit an appeal. 
  • Mention a brief reason why you believe the rejection was incorrect.
  • Double-check all the details you have entered to avoid mistakes. 
  • Click on the Submit button to complete the process.

Once submitted, you will receive a confirmation message on your registered number that your appeal was successful. SASSA will review your case and will inform you of the outcome after revaluation.

How Can I Check My Appeal Status Online?

After submitting your appeal, you want to stay updated on its progress; SASSA offers two simple and convenient ways to check the status of your appeal.

Verify Appeal Status Online

To check your status appeal online, here is a quick guide: 

  • Visit  the official SASSA website https://srd.sassa.gov.za/appeals
  • Find and navigate to the “Appeal Status” section. 
  • Enter your South African ID and the phone number you used to apply. 
  • Track and click on the “Check Appeal Status” option. 
  • Your current appeal status will be displayed on the screen. 

Verify Appeal Status Office

If you are unable to access your status online, there is no need to stress; here is an offline method to check your appeal status easily:

  • Dial 0800 601 011 to contact the SASSA call center.
  • A Sassa agent will ask for your South African ID and Phone number. 
  • Once your ID is verified, the agent will assist you in checking the grant status of your appeal.

How Long Does The Appeal Process Take?

SASSA usually takes 30 to 90 days to process an appeal. However, the duration may vary depending on the number of appeals they receive at that time.  

So, wait patiently and keep checking your status regularly to stay informed on your grant progress.

Common Reasons Why Your SASSA Application Might Declined 

Before applying it is important to understand the common reason why your application gets rejected. Keep these precautions in mind to avoid any issues and delays in your grant:

  • ID Verification Failed: Your name or ID number doesn’t match with Department of Home Affairs records. Double-check your details before submitting. 
  • Another Income Source Detected: SASSA may detect another income source, and if your bank shows deposits above R595 per month, your application may decline.
  • Receiving NSFAS Aid: If you are currently getting funds from NSFAS, you are not eligible for the SRD  grant.
  • Getting UIF Payments: If you are receiving Unemployment Insurance Fund UIF, will it count as financial support, or will it cause your grant to be declined? 
  • Not Within Age Limit: Only applicants aged between 18 and 60 years qualify for the SRD grants.
  • Marked as Deceased: If your ID is marked as deceased in government records, your application will be automatically rejected. 
  • Employed or Own a Business: If you have a job or are running your own business, you will not qualify for the grant, as the grant is specially designed for unemployed individuals.
  • Already Receiving Another Grant: You can’t get an SRD grant if you are already receiving any other social grant provided by the government.
  • Fraud Alert by SAFPS: Application declined if your details and personal information are linked to fraud cases through the South African Fraud Prevention Service (SAFPS).
  • Past Grant Repayment Required: If you previously received the grant without being eligible, you will need to repay first before reapplying. 

Smart Tips To Make Sure Your SASSA Grant Is Not  Rejected Again

Want to avoid getting your SASSA grant rejected in the future? Follow these smart and simple tips to keep your  application safe and let your grant flowing. 

  • Carefully read and understand  the eligibility criteria set by SASSA. 
  • Double-check all your details before submitting the application. 
  • Always provide the correct South African ID and phone number. 
  • Do not submit or apply multiple applications more than once. 
  • Ensure all your banking details are accurate and up to date.
  • Only apply if you don’t have any income source or receive government financial  support. 

FAQs

Why was my SASSA SRD R370 grant application declined?

Your application may be declined due to ID verification failure, another income source, receiving NSFAS or UIF, being outside the age limit, or if you’re marked as deceased or already receiving another grant.

How do I appeal a declined SASSA SRD grant online?

Visit srd.dsd.gov.za/appeals, enter your ID and phone number, verify with OTP, select the declined month, give your reason, and submit the appeal.

How long does the SASSA appeal process take?

The SASSA appeal process usually takes 30 to 90 days, depending on the number of appeals being handled.

How can I check the status of my SASSA appeal?

You can check it online at srd.sassa.gov.za/appeals or call the SASSA helpline at 0800 601 011 using your ID and phone number.

What should I do to avoid my SASSA grant getting rejected again?

Ensure you meet the eligibility criteria, provide correct ID and phone number, avoid multiple applications, and keep your bank details accurate and up to date.

66 thoughts on “SASSA Appeal Online for SRD R370 Grant Declined”

  4. Why the appeal r being denied? I have made a couple of appeal and the results is denied. Yes, I admint that somewhere they’re correct, and somewhere they’re wrong. I feel like sassa has a story of taking our money. Not all who don’t know and not all who knows it all. So please don’t let this happen in whatever reason. Pray that whoever is behind all that must face the law and being punished for all these..

    Fraud is a crime!!

    Reply

    • I can hear the frustration and pain you’re going through, and it’s deeply disheartening to face repeated denials, especially when you feel like there’s something wrong in the process. You’re not alone in feeling this way—many people have experienced similar challenges with SASSA and the R350 SRD grant appeals. It’s especially hard when it feels like you’re not being heard or understood by the system.

      Possible Reasons for Appeal Denials
      Your appeal could be denied for several reasons, some of which may be beyond your control. Common reasons for denials include:

      Alternative Income Sources Detected: If SASSA’s system detects any income, even a small amount from UIF or other social programs, your appeal may be rejected.
      Mismatched Information: Any discrepancies between your submitted information (like ID number or employment status) and government records can lead to denials.
      Administrative Errors: There have been instances of errors in processing applications, either from the system or human oversight.
      Feeling Like It’s Unfair or Corrupt
      Many applicants feel a sense of unfairness and even suspect corruption when their appeals are continuously denied, especially without clear reasons. It’s completely valid to feel frustrated, but let’s focus on practical steps that might help you get your voice heard.

      Steps to Take When You Believe You’re Unfairly Denied
      Get a Detailed Reason for Denial: When you receive a denial, SASSA should provide a reason. If the reason is unclear, or you believe it’s wrong, you can escalate it by contacting SASSA directly for clarification.

      Escalate the Issue: If you believe there’s foul play or corruption involved, there are steps you can take:

      Public Protector’s Office: You can report your case to the Public Protector in South Africa, which investigates improper conduct in state affairs.
      Human Rights Commission: If you feel your right to social assistance is being unfairly denied, the South African Human Rights Commission (SAHRC) might be able to assist.
      Legal Advice: Sometimes, speaking to a legal professional can help. Some organizations provide free legal advice on social grant issues, and they can assist in escalating your appeal.

      Collective Action: If you know others in your community who are facing the same issue, gathering and reporting your experiences as a group may help get attention on a larger scale. This could involve local media, community leaders, or advocacy groups.

      Hope for Accountability
      I hear you when you say that those behind the errors or delays should face consequences. It’s important to believe that justice should be served for anyone who mishandles such a critical program. Keep faith that change is possible, but in the meantime, your persistence is key.

      What You Can Do Moving Forward
      Stay Updated: Continue to check your appeal status regularly and make sure all your details are correct.
      Contact SASSA Directly: Use their WhatsApp or call center services to try and get answers or updates directly from officials.
      Community Resources: Explore any local resources or organizations that might be able to assist with grant-related issues.

      Reply

      • My status declined me from last year Dec. I got paid may and this year and it went back to declining me. I’m unemployed and I don’t know they keep doing this

        Reply

  5. I haven’t worked for almost a year now and have been appealling with so many rejections I don’t know what to do further please help.

    Reply

    • I’m sorry to hear about the struggles you’re facing with your R350 SRD grant applications and appeals. It’s really tough to go through this process without success, especially during such a challenging time. Here are some practical steps and tips that might help you move forward with your appeal and increase your chances of approval:

      1. Understand the Rejection Reasons
      The first step is to understand exactly why your appeals are being rejected. When you check your status, SASSA usually provides a reason for the rejection, such as:
      Alternative Income Source: If the system detects any form of income or assistance (e.g., UIF, other grants), this could trigger a rejection.
      Employment Status: The system may have inaccurate data showing you’re employed.
      Identity Verification Failure: Sometimes, mismatched personal details (e.g., ID number or name) could lead to rejection.
      Make sure you understand the reason for rejection so you can address it in your next appeal.

      2. Correct Your Personal Information
      Any incorrect personal details, such as your ID number, phone number, or bank details, could affect your application. Verify that all the information you’ve provided to SASSA is accurate.
      If any details need correction, visit the SASSA SRD website to update your information.

      3. Submit a New Appeal with Detailed Explanation
      When submitting a new appeal, be as detailed as possible, explaining why you believe the rejection was wrong. If the rejection reason was based on inaccurate employment records or income detection, clarify that you have been unemployed for the period you specified.

      4. Consider Alternative Ways to Contact SASSA
      WhatsApp: Try sending a message to the official SASSA WhatsApp number 082 046 8553 for assistance.
      SASSA Call Center: Call 0800 60 10 11 to speak to a representative. They can help explain the rejection or provide steps on how to proceed.
      Visit a SASSA Office: If you have access to a SASSA office nearby, consider visiting in person with all your documentation (ID, appeal history, etc.). Sometimes, face-to-face communication can help resolve issues more effectively.

      5. Explore Other Support Options
      If you’re in need of financial support while waiting for your SRD appeal, you may want to explore other avenues:
      Food parcels: Some NGOs and local government departments provide food parcels or relief packages.
      Social assistance from community organizations: Look for community-based programs that offer assistance to those in need.

      6. Monitor Your Appeal Status Regularly
      After submitting the appeal, regularly check the status on the SASSA SRD website or through the SASSA app to stay updated on the outcome.

      7. Seek Legal Advice or Assistance from NGOs
      If your appeals continue to be rejected without a clear reason, consider reaching out to organizations that provide legal assistance or advocacy for social grants. They can sometimes help navigate complex government processes and ensure that your rights are upheld.

      Reply

  9. I also don’t work it’s been more than 6 years not working but sassa keep on rejecting me it’s says source of income resources but am anemployed so please assist me so that i can receive the money

    Reply

  11. Good day
    I have been applying for the srd for the past 2 years and been unemployed for 4 years and I don’t get approved due the “income source” reason. And the only income I receive is my son’s child grand and nothing else.. I’ve appealed many times but still get the same reason.

    Reply

  19. Since 2021 they said i have source of income but i never worked a permanent work or a work that paid me directly on my account.then in 2022 thy paid me only 3 months of that year including December month,they paid me well in 2023 but i noticed something like,every September i don’t get paid reason being source of income.but my question is.why do they pay me all along but now their reason being source of income and you do not have it a so called a source of income

    I feel like there is a high volume of fraud in thise money

    Reply

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